RIGHT OF WITHDRAWAL
If, for any reason, you are not satisfied with your order from venicemart.com and decide to return it, please note that you have the option to return one or more items to our warehouse.
We offer the possibility to return items for a refund within 14 days from the delivery of the product. You may return the product in exchange for a direct refund to your original payment method, equal to the amount of the returned merchandise.
The cost of returning the products will be deducted from the refund amount.
Please note the following exceptions to our return policy:
- Customized items made according to customer specifications cannot be returned.
- Perfumes and fragrances cannot be returned if they have been unsealed or opened after delivery (for health protection and hygiene reasons).
- Returned items must have their tags attached and intact, and must be returned in their original packaging.
- Returned items must not show any visible signs of wear or use.
To initiate a return or exchange using our self-service portal, please complete the following steps:
- Log in to your customer account on our website.
- Select the order and the specific items you wish to return, then submit your request.
- Once approved, you will receive instructions and your shipping label via email.
- Ship all items using the provided label.
> Additional information:
- After we have received and verified the integrity of the merchandise, the refund will be processed within 14 days.
- Please remember that the cost of return shipping will be deducted from the refund amount.
For further questions or clarifications, you can contact us at: shop@venicemart.com
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RIGHT TO CLAIM FOR NON-CONFORMING MERCHANDISE
Complaint
If an item you received is defective, damaged, or does not conform to what you ordered, you may contact us and file a claim under the EU legal guarantee terms. To complete this procedure, please send an email to shop@venicemart.com as soon as possible with the following information:
- In the subject line of the email, include your Order number;
- In the body of the email, include a brief description of the defect or damage identified;
- Attach one or more images to the email to help us identify the problem.
After receiving your information, we will send you instructions for returning the product. Once we receive the product at our warehouse, we will verify the non-conformity and, if confirmed, we will refund the costs incurred for the specific non-conforming product within 14 days.
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